SHIPPING & RETURNS

Shani Darden Skin Care

COVID-19 UPDATE FOR OUR CUSTOMERS

Due to the Pandemic, our warehouse is taking extra precaution when shipping all orders. This may cause some additional delays with your order. There are a handful of countries that we do not currently ship to due to the COVID-19 Pandemic. You can find this list in the shipping section of our FAQs.

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USA Shipping

We offer Ground (7-10 business days) and 3-Day Shipping options for orders shipping within the continental USA. Free Ground Shipping is eligible on orders of $100 or more, after discounts. 2-Day Shipping may be available depending on location.

International Shipping

Shani Darden is proud to offer delivery services to 150+ countries across the globe. We offer delivery services across the US (including Alaska, Hawaii, and Puerto Rico) and to most international locations. For countries we do not ship to, visit our FAQs.

Order Processing

Your order generally ships from Southern California within 3-5 business days after making your purchase, sometimes sooner. Shipping times do not include order processing times. The Deesse Professional LED Mask can take up to 1-3 weeks to ship.

What is your product return policy?

We want you to love your purchase from Shani Darden Skin Care. If you’re not 100% satisfied with a product and it’s eligible for return, you can start your return request within 30 days of your order fulfillment date. Please note that all skin care devices, international orders and products where more than half of the product has been used are not eligible for return.

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FREQUENTLY ASKED QUESTIONS

If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost. 

If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com.

Devices including the Déesse Pro LED mask, Nuface Trinity Pro, Lightstim for Acne or Wrinkles, Nion Opus Luxe and Dew & Go Microneedling Stamp are non-refundable and are not eligible for return.  

Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be. We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.

Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “7-10 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

Yes! If expedited shipping is available in your region, select Expedited Shipping at checkout.