FAQS

You may checkout on www.shanidarden.com as a guest.

Edit your shipping address or payment method by updating your customer profile via your Shani Darden Skin Care Account or email customer service at help@shanidarden.com
With the exception of Retinol Reform®, which should not be used during pregnancy or while breastfeeding, our products are safe for pregnant or breastfeeding women to use.
 
Our products are formulated with non-systemic ingredients that do not enter the bloodstream. We do not use ingredients that are generally known to be avoided while pregnant/breastfeeding. While every ingredient we use in our products is evaluated for safety, we do not specifically test our products on women who are pregnant or breastfeeding. Therefore, we highly recommend consulting your doctor prior to making any changes to your skin care routine while pregnant or breastfeeding.
Register for your 2-year warranty using this form.
The airless pump on our Intensive Eye Renewal Cream helps increase the longevity of the formula by keeping it air tight and free from bacteria. We recommend priming the pump before using by lightly hitting the bottom of the bottle against your palm 5-7 times to release any air bubbles that may have formed inside. You can do this before you begin using the product, or if you think any air bubbles have formed after using the product. 
We only ship samples with a purchase while supplies last. We are unable to reship samples if they arrive damaged or missing.  
Once open Shani Darden Skin Care products last 12 months.

You can email us any time at help@shanidarden.com.

Call us toll free from the US at (866) 316-5169 Monday - Friday between 9am - 5pm PT.

 

Please email all media inquiries to press@shanidarden.com and a member of our team will contact you shortly. And for daily skin care tips, stay in touch with Shani via Twitter and Instagram.

If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost. 

If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com  
Due to our fast fulfillment processing, please reach out to help@shanidarden.com to change or cancel your order. We will make every effort to help make any modifications for your order, but we cannot guarantee that your order will be cancelled or modified.  
If an item has been discounted within 7 days after your purchase date, we’re happy to honor the price adjustment. For purchases made after the sale has ended, no price adjustment will be honored. 

Your credit card will be charged at the time you place your order.

We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We do not accept cash, personal checks, or money orders as payment. We offer Afterpay on domestic orders $175-$2000. Click here to learn more about Afterpay.

Free Ground Shipping on USA Orders:

Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $50, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $50 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/22, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

 

Two Free Sachets With Qualifying Purchase:

Terms & Conditions: Customers must place a qualifying purchase on www.shanidarden.com and add two of the three available samples to their cart at checkout.  A free Shani Darden Intensive Eye Renewal Cream Sachet, Retinol Reform Sachet or Cleansing Serum Sachet (the “Incentive Items”) will be available at checkout for every qualifying order over $1.00 without accounting for tax or shipping and handling costs while supplies last. If the sachet is not added to the cart before the order is placed, Shani Darden Skin Care will not be responsible to reship any missing Sachets. Offer is valid for orders placed before 12/31/22, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return.

  

 

 

Shani Darden Skin Care products are sold on shanidarden.com and in-store at Sephora and Sephora Canada. Shani Darden Skin Care is also available for purchase at the following online retailers:

Content and information on this site are not a substitute for professional medical or healthcare advice, diagnosis, or treatment, and may not be used for such purposes. Always seek the advice of your physician or other qualified health expert with any questions you may have regarding a medical question, condition, or safety concern.
Retinol Reform SHOULD NOT be used when you are pregnant and/or breastfeeding. Please consult your physician to determine the best time to start or resume using Retinol Reform after having your baby.
Results will vary depending on your skin type and what you are using Retinol Reform to treat. For acne, you should notice your skin improving after a week and soon see a smoother surface with an increased glow. For reducing discolorations, it may take a few months to see spot lightening benefits. For wrinkles and fine lines, you may notice a visible difference anywhere from a week to a month after beginning use.
Shani believes wearing SPF every day is a must no matter the weather or the products you use. So, always apply sunscreen as part of your skin care routine. Find Shani’s favorite Sunscreens here. With Retinol Reform, stay mindful about this daily practice because retinol can increase your skin’s sensitivity to the sun. When cleansing your skin at night, do not use a scrub or anything abrasive before applying Retinol Reform. Then, follow the serum with your nighttime moisturizer.
You may apply a small amount of retinol under your eyes, being careful to avoid your lashes, eyelid, and lower lid margin. Because the skin surrounding your eyes can be very sensitive, you should start slow — one or two times per week — and build up the frequency of use to minimize possible irritation. Due to the skin's delicate nature, however, all skin types may not be able to handle this under-eye treatment. And, of course, don’t forget to use sunscreen regularly when using a retinol product!

After you cleanse, you may apply a toner like Daily Toning Essence before using retinol.

Shani formulated Retinol Reform for use on your face, neck, and décolletage.

Use Retinol Reform after you cleanse at night, then apply moisturizer if needed.

We want you to love your purchase from Shani Darden Skin Care. If you’re not 100% satisfied with a product and it’s eligible for return, you can start your return request here within 30 days of your order fulfillment date. Please note that all skin care devices, international orders and products where more than half of the product has been used are not eligible for return. 
Devices including the Déesse Pro LED mask, Nuface Trinity Pro, Lightstim for Acne or Wrinkles, Nion Opus Luxe,Dew & Go Microneedling Stamp and Facial Sculpting Wand are non-refundable and are not eligible for return.  
We do understand it may take a few tries to find out a product isn’t a perfect match for your skin. We do not accept returns or exchanges for any products where more than half of the product has been used. 
We are not responsible for personal damage to an item, if an item has been dropped, spilled, stolen, etc. We cannot accept for refund. 
If you purchase your Shani Darden Skin Care item from one of our authorized retailers, please contact them directly for assistance, we unfortunately are unable to refund or replace your item. 
We do not accept returns or exchanges on international orders and shipments.
You can expect to receive your refund within four weeks of shipping your package back to Shani Darden Skin Care. In many cases you will receive a refund sooner, but we estimate four (4) weeks to allow for the time required by return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund and issue it in the form of payment used to make your purchase once your return process is complete.
We hope you love the products as much as we do, but not to worry if you’d like a return. You can initiate a return request here

You can download the full Shani Darden by Déesse Pro Manual here.

Shani Darden by Déesse Pro Manual

Use this section to determine if the Shani Darden by Déesse PRO LED Light Therapy Mask is right for you.

Adults who are concerned about or show visible signs of aging such as wrinkles and pigmentation of the face and neck.

Acne sufferers (≥14 years of age) who want to treat their mild to moderate acne outbreaks.

      For users with acne vulgaris the typical appearance of acne is a mixture of the following: greasy skin, red pimples or spots, yellow pus-filled spots and scars.

      Use the chart below to determine whether Shani Darden by Déesse PRO LED
      Light Therapy Mask Acne Mode is suitable for you.

       

       Acne Type Description Suitable for Acne Mode
      Clear Skin No pimples or spots or yellow pus-filled spots. No whiteheads or blackheads.

      NO

      Acne Mode is NOT indicated for clear skin. This devide should NOT be used to prevent pimples or spots forming.

      Mild Acne

      A few pimples or spots, a few pus-filled some whiteheads or blackheads.

      YES

      Mild acne is suitable for treatment with the device in Acne Mode.

      Moderate Acne

      Some pimples or spots, some pus-filled spots, only a few small nodules. Many whiteheads or blackheads.

      YES

      Moderate acne is suitable for treatment with the device in Acne Mode.

      Severe Acne

      Many pimples or spots, many pus-filled spots. Some nodules. Many whiteheads or blackheads.

      NO

      The device in Acne Mode is NOT indicated for severe acne. Please consult your doctor for a more appropriate treatment.

      Whiteheads or Blackheads - Comedonal Acne

      Many whiteheads or blackheads. No pimples or spots. No pus-filled spots.

      NO

      The device in Acne Mode is NOT indicated for whiteheads or blackheads. Please consult your doctor for a more appropriate treatment.

      The following uses of the Shani Darden by Déesse Pro LED Light Therapy Mask are not recommended.
      • DO NOT share the Shani Darden by Déesse PRO LED Light Therapy Mask with any other person. The Shani Darden by Déesse PRO LED Light Therapy Mask is for single person use only.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask to treat any other conditions apart from those listed in the indications for use. The Shani Darden by Déesse PRO LED Light Therapy Mask has not been tested for any other conditions than those listed, and the risk is unknown.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you are pregnant, planning on becoming pregnant or breastfeeding. The Shani Darden by Déesse PRO LED Light Therapy Mask has NOT been tested on pregnant or breast-feeding women and therefore the risk to the fetus, neonate or pregnant women is unknown.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you are a child under 14 years of age. The safety of the device for children younger than 14 years of age has NOT been tested and the risk is unknown.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from light induced headaches.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from any genetic conditions of the eyes. The Shani Darden by Déesse PRO LED Light Therapy Mask has NOT been tested on subjects who suffer with genetic conditions of the eyes and therefore the risks are unknown. If you are unsure about any related eye condition and using the Shani Darden by Déesse PRO LED Light Therapy Mask contact your ophthalmologist or eye doctor.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from any photosensitive disorder (sensitization to light) of the eye. The Shani Darden by Déesse PRO LED Light Therapy Mask has NOT been tested on subjects who suffer with photosensitive disorders of the eye and therefore the risks are unknown. If you are unsure about any related eye condition and using the Shani Darden by Déesse PRO LED Light Therapy Mask contact your ophthalmologist or eye doctor.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from lupus erythematosus, photosensitive eczema or albinism. If you use the Shani Darden by Déesse PRO LED Light Therapy Mask to treat lupus erythematosus, photosensitive eczema or albinism you may cause a severe skin reaction.
      • DO NOT use Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from any photosensitive disorder (sensitization to light) of the skin. If you use the Shani Darden by Déesse PRO LED Light Therapy Mask and you suffer from a photosensitive disorder you may cause a severe reaction.
      • DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you are taking any medication that can cause photosensitivity. If you use the Shani Darden by Déesse PRO LED Light Therapy Mask and you are taking any medication that can cause photosensitivity you may cause a severe skin reaction.

       Yellow warning triangle with an exclamation point

      Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics. If you are unsure about any medication, consult your healthcare provider.

      Other substances not listed above can also cause photosensitivity.

      Yellow warning triangle with exclamation point

      Common examples of these substances are: St John’s Wort, coal tar, deodorants, antibacterial soaps, artificial sweeteners, naphthalene (mothballs), petroleum products, brightening agents found in laundry detergent, and cadmium sulphide (a chemical injected into the skin during tattooing).

      The full list of drugs that can cause photosensitivity are detailed below.

       

       Drug Type

      Specific Group or Common Name

      Comments

      Anti-Arthritic

      Gold 50 or Ridaura

      If YES, the treatment cannot be administered

      Anti-Arthritic or Immuno-suppressant

      Azathioprine (Imuran, Azasan)

        If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days.

      Anti-Arrythmic

      Amiodarone (Cordarone, Pacerone), Aratac Quinidine

        If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 10/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered.

      Antibiotics

      Fluoroquinolones: Ciprofloxacin (Cipro), Levofloxacin (Levaquin), Lomefloxacin (Maxaquin),Norfloxacin (Noroxin), Ofloxacin (Floxin) Tetracyclines: Demeclocycline (Declomycin), Doxycycline (Vibramycin), Minocycline (Minocin), Oxytetracycline (Terramycin) Others: Azithromycin (Zithromax), Capreomycin (Capastat), Ceftazidime (Fortaz),cycloserine (Seromycin),Metronidazole (Flagyl), nalidixic acid (NegGram), pyrazinamide, sulfamethoxazole/ trimethoprim (Bactrim)

      If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days.

      Anti-Cancer

      Bexarotene (Targretin), Capecitabine (Xeloda), Dacarbazine (DTIC), Epirubicin (Ellence), Fluorouracil (5-FU), Interferon alfa (Intron A, Alferon-N), Methotrexate (Mexate), Pentostatin (Nipent), Procarbazine (Matulane), Tretinoin, oral (Vesanoid), Vinblastine (Velban, Velbe)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is between a 1 /100 and 5/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered.

      Anti-convulsants

      Carbamazepine (Tegretol), Felbamate (Felbatol), Gabapentin (Neurontin), Lamotrigine (Lamictal), Oxcarbazepine (Trileptal), Topiramate (Topamax), Valproic acid (Depakene)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered.

      Antifungals

      Flucytosine (Ancobon), Griseofulvin (Fulvicin, Gris-PEG), Terconazole (Terazol) Voriconazole (VFEND)

        If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days.

      Antihistimines

      Cetirizine (Zyrtec), Diphenhydramine (Benadryl), Loratadine (Claritin), Promethazine (Phenergan)

        If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days.

      Anti-hypertensives

      Captopril (Capoten), Diltiazem (Cardizem, Tiazac), Enalapril (Vasotec), Nifedipine (Procardia), Sotalol (Betapace)

        If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days.

      Antimalarial

      Chloroquine (Aralen), Hydroxychloroquine (Plaquenil), Pyrimethamine (Daraprim),

        If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days

      Antipsychotics

      Phenothiazines: Chlorpromazine (Thorazine), Fluphenazine (Prolixin), Perphenazine (Trilafon), Prochlorperazine (Compazine), Thioridazine (Mellaril), Trifluoperazine (Stelazine)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is between a 2/100 and 3/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered.

      Antiretroviral

      Ritonavir (Norvir), Saquinavir (Fortovase,Invirase), Zalcitabine (Hivid)

        If YES, it is at the discretion of the client as to whether they commence the treatment. If YES, it is at the discretion of the client as to whether they commence the treatment. There is approximately a 2/100 chance of a light reaction.

      Antiviral

      Amantadine (Symmetrel), Acyclovir (Zovirax)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is approximately a 1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered.

      Cardiovascular

      Thiazide diuretics: Bendroflumethiazide (Corzide), Chlorthalidone (Thalitone), Hydrochlorothiazide (Microzide), Hydroflumethiazide (Diucardin), Indapamide (Lozol), Methyclothiazide (Enduron), Metolazone (Zaroxolyn), Polythiazide (Renese) Diuretics, Other: Furosemide (Lasix), Triamterene (Dyrenium)

      If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days.

      Lipid regulators Other

      Fenofibrate (Tricor)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 10/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered.

      Non-steroidal anti-inflammatory (NSAIDs) Analgesics

      Diclofenac (Voltaren, Cataflam), Naproxen (Anaprox)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a <1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 1 day, then the treatment can be administered.

      Sedatives

      Alprazolam (Xanax), Chlordiazepoxide (Librium), Zaleplon (Sonata), Zolpidem (Ambien)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered.

      Skin agents (acne)

      Isotretinoin (Accutane, Roaccutane) Tretinoin topical (Renova, Retin-A) Tazarotene (Tazorac)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is between a 5/100 and a 10/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered.

      Skin agents (hair)

        Coal tar, Minoxidil (Rogaine)

        If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is <0.5/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered.

      For reference, here are examples of the Acne Types discussed in the Indications for Use section.

      An example of clear skin showing a woman's face with no visible pimples, spots or other blemishes.

      A mild acne example showing the lower half of a person's face with a few pimples or spots, a few pus-filled spots and some whiteheads or blackheads

      A comedonal acne example of a person's cheek with many whiteheads or blackheads.

      A moderate acne example showing the lower half, right side of a person's face with some pimples and pus-filled spots but only a few small nodules and many whiteheads and blackheads

      A severe acne example showing the right side of a person's face with many pimples and spots, some nodules and many whiteheads and blackheads

       

      Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $50, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $50 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “7-10 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

      *Please note orders must be placed by 3pm PT on 12/16 to receive orders by Christmas Eve using this shipping method. 

      Unfortunately , due to the pandemic we currently are unable to offer shipping to APO/FPO.

      If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost. 

      If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com  

       The following countries have suspended or are experiencing delays in deliveries:

      • Afghanistan
      • Belarus
      • Bhutan
      • Brunei
      • Chad
      • Cuba
      • Laos People's Dem. Rep.
      • Libya
      • Mongolia
      • Papua New Guinea
      • Russia
      • Samoa
      • Solomon Islands
      • South Sudan
      • Syria
      • Timor-Leste
      • Turkmenistan
      • Ukraine (DDP)
      • Yemen

       We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

       

      This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.

      • Please note we cannot guarantee the expected delivery windows estimated at checkout for these international deliveries. 
      • Please refer to the USPS Service Alerts page for updated details.

      Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be.

      We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.

      You will receive a confirmation email with tracking information when your order ships. In the event your order tracks as delivered but you have not received it within 1 business days from this update, please let us know — we’re here to help!  We can be reached at help@shanidarden.com or (213) 451-6625, Monday through Friday, 9 AM to 5 PM PST.
      We ship orders via UPS. International orders ship depending on your delivery location and selection at checkout.

      Your order generally ships from Southern California within 3-5 business days after making your purchase.

      The Deesse Professional LED Mask can take up to 1-3 weeks to ship.

      Yes! Select Expedited Shipping at Checkout. 

      Continental US - Excludes Alaska, Hawaii, Puerto Rico 

      $8.50 Ground Shipping

      $12.00 3-Day Shipping 

      Alaska, Hawaii, Puerto Rico 

      $15.00 2-Day Shipping 

      International Shipping 

      Ground Service varies by destination.

       

      We’d hate to see you go, but you may cancel any time after your initial minimum commitment of (2) shipments. (For complete terms see “How does the Shani Darden Skin Care Subscription work?”) Once you’ve cancelled your subscription, your credit card information will be deleted and you will not receive any more orders.

      In the event you want to cancel before the initial commitment of (2) shipments is met, you will only be charged for the difference between the regular priced product and full priced product.

      If you need to cancel, please email us at help@shanidarden.com.

      No need to worry about renewals — we’ve got you covered! Your subscription will remain active until you cancel.  We bill your credit card the fee stated at the time of purchase plus applicable tax and shipping based on the method you initially selected on your first order every one (1), two (2), three (3), four (4), five (5), or six (6) months depending on the frequency you selected when you enrolled in the subscription.