Do I need an account to order products from Shani Darden Skin Care?
You may checkout on www.shanidarden.com as a guest.
How do I edit my shipping address or payment method?
What is My Account?
How do I cancel my Shani Darden Skin Care Auto-Replenishment?
We’d hate to see you go, but you may cancel any time after your initial minimum commitment of (3) shipments. (For complete terms see “How does the Shani Darden Skin Care Auto-Replenishment work?” above.) Once you’ve cancelled your subscription, your credit card information will be deleted and you will not receive any more orders.
In the event you want to cancel before the initial commitment of (3) shipments is met, you will only be charged for the difference between the regular priced product and full priced product.
If you need to cancel, please email us at email@example.com.
How do I renew my Shani Darden Skin Care Auto-Replenishment?
How do I pay for my Shani Darden Skin Care Auto-Replenishment?
We bill your credit card the fee stated at the time of purchase plus applicable tax and shipping based on the method you initially selected on your first order every one (1), two (2), three (3), four (4), five (5), or six (6) months depending on the frequency you selected when you enrolled in the subscription.
How does the Shani Darden Skin Care Auto-Replenishment work?
We want to offer you a convenient way to save on your favorite Shani Darden Skin Care product, up to $15! By selecting the Shani Darden Skin Care Auto-Replenishment, you’ll enjoy a discount off each bottle! Simply sign up once, choose your shipping preference, and you will never have to worry about running out again.
We will send you one bottle of your preferred Shani Darden Skin Care product at your selected frequency from the date you subscribed and bill your credit card with no hassle to you. By signing up for this subscription, you are committed to a minimum of three (3) shipments, which is equal to three (3) individual payments each totaling the fee stated at purchase + shipping and taxes.
If you choose to cancel before the minimum (3) shipments, you will only be charged for the difference between the regular priced product and full priced product.
PLEASE NOTE: Changing the frequency of your subscription will NOT change your next shipment date.
I am a member of the media and would like to contact Shani Darden. How do I get in touch?
Where can I find the user manual for the Déesse PRO LED mask?
Are your products tested on animals?
No. Shani Darden Skin Care products are not tested on animals. We support alternative, cruelty-free methods of safety testing.
iS Clinical products are never tested on animals and do not use ingredients sourced from animals.
Control Corrective does not test any of its ingredients on animals and they are certified through the Coalition for Consumer Information on Cosmetics (CCIC).
Dr. Dennis Gross Skincare is cruelty-free and does not test on animals — and most are vegan.
When will my card be charged?
Your credit card will be charged at the time you place your order.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. We do not accept cash, personal checks, or money orders as payment.
What are your free domestic ground shipping terms & conditions?
Should I consult a doctor about skin care and retinol use?
If I’m pregnant and/or breastfeeding, can I use Retinol Reform?
When will I see Retinol Reform’s results?
What skin care products should I use in combination with Retinol Reform?
Can I apply Retinol Reform under my eyes?
Can I use toner before applying Retinol Reform?
After you cleanse, you may apply a toner like Daily Toning Essence before using retinol.
Where can I apply Retinol Reform?
Shani formulated Retinol Reform for use on your face, neck, and décolletage.
When should I apply Retinol Reform?
Use Retinol Reform after you cleanse at night, then apply moisturizer if needed.
How do I use Retinol Reform?
What do I need to know about Retinol Reform?
How long will my refund take?
How do I make a return?
What is your return policy?
If you’re not 100% satisfied with your order, please email us at firstname.lastname@example.org so we can find a solution that meets your skin care needs.
You may return most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. Only if the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. If you initiate a return after 30 days, Shani Darden Skin Care may issue a partial refund depending on elapsed time and condition of the merchandise. Your return may expire after 90 days if we have not received your item.
May I sell Shani Darden Skin Care products in my salon, spa, or store?
Please email all wholesale inquiries to email@example.com.
Who pays for customs fees and taxes?
Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be.
We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.
How do I track my order?
How do orders ship?
How long does it take for my order to ship?
Your order generally ships from Southern California within 3-5 business days after making your purchase.
The Deesse Professional LED Mask can take up to 1-3 weeks to ship.
Do you offer expedited shipping?
Yes! Select Expedited Shipping at Checkout.
How much does shipping cost?
$8 Domestic Ground Shipping
$25 Expedited 3 Day
$40 Ground International
$100 Expedited International
Where do you ship?
We ship orders across the globe to the United States (including Alaska, Hawaii, and U.S. Territories), international destinations and APO/FPO addresses.