FAQS

  • Account
  • Additional Product Questions
  • Contact Us
  • Orders
  • Payment
  • Promotions
  • Retinol Reform Questions
  • Returns
  • Shipping
  • Subscription
  • Wholesale

You may checkout on www.shanidarden.com as a guest.

Edit your shipping address or payment method by updating your customer profile via your Shani Darden Skin Care Account or email customer service at help@shanidarden.com
When purchasing from Shani Darden Skin Care, you have the option to create an account or check out as a guest. A Shani Darden Skin Care Account allows you check your order status, order history, and manage your customer profile. If you would like to register for an account, as well as receive news and promotions, click here.
We only ship samples with a purchase while supplies last. We are unable to reship samples if they arrive damaged or missing.  
Once open Shani Darden Skin Care products last 12 months.
View the manual by clicking here.

No. Shani Darden Skin Care products are not tested on animals. We support alternative, cruelty-free methods of safety testing.

iS Clinical products are never tested on animals and do not use ingredients sourced from animals.

Control Corrective does not test any of its ingredients on animals and they are certified through the Coalition for Consumer Information on Cosmetics (CCIC).

Dr. Dennis Gross Skincare is cruelty-free and does not test on animals — and most are vegan.

We also carry iS Clinical, Control Corrective, Dr. Dennis Gross, Supergoop!, Deesse, Intraceuticals, NuFACE and more. Shop now!

 

 

Please email all media inquiries to press@shanidarden.com and a member of our team will contact you shortly. And for daily skin care tips, stay in touch with Shani via Twitter and Instagram.
If your tracking information is not showing any movement or updates, we recommend reaching out to the carrier to ask for an update or file a claim. Once a claim has been filed please email help@shanidarden.com with the claim information so we can help. 
If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com  
Due to our fast fulfillment processing, please reach out to help@shanidarden.com to change or cancel your order. We will make every effort to help make any modifications for your order, but we cannot guarantee that your order will be cancelled or modified.  
If an item has been discounted within 7 days after your purchase date, we’re happy to honor the price adjustment. For purchases made after the sale has ended, no price adjustment will be honored. 

Your credit card will be charged at the time you place your order.

We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We do not accept cash, personal checks, or money orders as payment. We offer Afterpay on domestic orders $175-$2000. Click here to learn more about Afterpay.

Free Deluxe Texture Reform Serum Sample When You Join Our Mailing List.

Terms & Conditions: A free Shani Darden Deluxe Texture Reform Serum Sample (the “Incentive Item”) will be added to the cart and available at checkout when a customer joins the Shani Darden mailing list. To redeem this offer, customers must place a qualifying purchase on www.shanidarden.com. Offer is valid for orders placed before 2/29/20, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return. 

Free Ground Shipping (3-6 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 3-6 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

Buy More Save More: Shani Darden Skin Care is pleased to offer a Buy More Save More promotion on qualifying purchases. Discount will automatically apply at checkout. Take $15 off $100, $35 off $250 $75 off $500 and $200 off orders over $1,000. Discount is exclusive on www.shanidarden.com. Offer is valid for orders placed between 7/2/20-7/5/20, at 11:59 P.M., Prevailing Pacific Time while supplies last. Qualifying purchases include all in-stock merchandise available during the promotional period. Offer is not valid at any Shani Darden wholesale locations. This discount is not redeemable for cash, nor is it applicable toward previously purchased orders. Offer is void where prohibited by applicable law. Offer is not valid for auto-replenishment subscription orders. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. 

Content and information on this site are not a substitute for professional medical or healthcare advice, diagnosis, or treatment, and may not be used for such purposes. Always seek the advice of your physician or other qualified health expert with any questions you may have regarding a medical question, condition, or safety concern.
Retinol Reform SHOULD NOT be used when you are pregnant and/or breastfeeding. Please consult your physician to determine the best time to start or resume using Retinol Reform after having your baby.
Results will vary depending on your skin type and what you are using Retinol Reform to treat. For acne, you should notice your skin improving after a week and soon see a smoother surface with an increased glow. For reducing discolorations, it may take a few months to see spot lightening benefits. For wrinkles and fine lines, you may notice a visible difference anywhere from a week to a month after beginning use.
Shani believes wearing SPF every day is a must no matter the weather or the products you use. So, always apply sunscreen as part of your skin care routine. Find Shani’s favorite Sunscreens here. With Retinol Reform, stay mindful about this daily practice because retinol can increase your skin’s sensitivity to the sun. When cleansing your skin at night, do not use a scrub or anything abrasive before applying Retinol Reform. Then, follow the serum with your nighttime moisturizer.
You may apply a small amount of retinol under your eyes, being careful to avoid your lashes, eyelid, and lower lid margin. Because the skin surrounding your eyes can be very sensitive, you should start slow — one or two times per week — and build up the frequency of use to minimize possible irritation. Due to the skin's delicate nature, however, all skin types may not be able to handle this under-eye treatment. And, of course, don’t forget to use sunscreen regularly when using a retinol product!

After you cleanse, you may apply a toner like Daily Toning Essence before using retinol.

Shani formulated Retinol Reform for use on your face, neck, and décolletage.

Use Retinol Reform after you cleanse at night, then apply moisturizer if needed.

Shani recommends first using one to two pumps of Retinol Reform all over your entire face, neck, and décolletage one evening a week. Each week, add another day until you are eventually using the product as often as your skin can tolerate. If you have dry or sensitive skin, you may find that you can only use the serum two or three times per week until your skin can tolerate more frequent applications — adjusting to this may take longer than the first eight weeks of use. If you have oily skin, you may build up to daily use faster than other skin types. It's very important to build up slowly and only use Retinol Reform at night, so you don’t irritate your skin.
Shani developed Retinol Reform because she couldn't find a product that delivered the benefits of retinol without the typical drawbacks of irritation and dryness. Retinol Reform’s innovative formula proves gentle and effective with ingredients like lactic acid, aloe vera, and niacinamide, which are known for their anti-inflammatory properties. And the serum’s base is oil free, making it versatile for different skin types. It can be layered under moisturizer if you have dry skin, but is hydrating enough for those with oily skin to use alone. This is the perfect product to improve skin texture, lighten pigmentation from sun or scarring, boost collagen, and reduce wrinkles and fine lines.
You can expect to receive your refund within four weeks of shipping your package back to Shani Darden Skin Care. In many cases you will receive a refund sooner, but we estimate four (4) weeks to allow for the time required by return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund and issue it in the form of payment used to make your purchase once your return process is complete.
We hope you love the products as much as we do, but not to worry if you’d like a return. We’re happy to start the process for you. Just email us at help@shanidarden.com.
We want you to love your purchase from Shani Darden Skin Care. If you’re not 100% satisfied with your order, please email us at help@shanidarden.com with your order number and reason for return within 30 days of your order fulfillment date so we can review and authorize your return. We will issue a pre-paid shipping label. Shipping fees are non-refundable. Once the return is delivered back to us, we would be happy to submit a refund for you, less an $8 processing fee. Déesse masks are eligible for return for refund within 30 days of delivery, less an $100 processing fee. We do not accept returns or exchanges on international orders and shipments.   
We are not responsible for personal damage to an item, if an item has been dropped, spilled, stolen, etc. We cannot accept for refund. If you purchase your Shani Darden Skin Care item from one of our authorized retailers, please contact them directly for assistance, we unfortunately are unable to refund or replace your item.  
Unfortunately , due to the pandemic we currently are unable to offer shipping to APO/FPO.
If your tracking information is not showing any movement or updates, we recommend reaching out to the carrier to ask for an update or file a claim. Once a claim has been filed please email help@shanidarden.com with the claim information so we can help. 
If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com  

 The following countries have suspended all deliveries: 

APO/FPO addresses

 

  • American Samoa 
  • Angola 
  • Argentina 
  • Azerbaijan 
  • Bahrain 
  • Benin 
  • Bermuda 
  • Bolivia 
  • Botswana 
  • Cameroon 
  • Cayman Islands 
  • Chad 
  • Congo 
  • Cook Islands 
  • Costa Rica 
  • Cuba 
  • Democratic Republic of the Congo 
  • Dominican Republic 
  • Ecuador 
  • Fiji 
  • French Polynesia 
  • Gambia 
  • Guatemala 
  • Guinea 
  • Guyana 
  • Haiti 
  • Honduras 
  • Iraq 
  • Jordan 
  • Kirbati 
  • Kyrgyzstan 
  • Laos 
  • Latvia 
  • Liberia 
  • Libya 
  • Madagascar 
  • Malawi 
  • Mauritania 
  • Mauritius 
  • Mongolia 
  • Myanmar 
  • New Caledonia 
  • Panama 
  • Papa New Guinea 
  • Paraguay 
  • Peru 
  • Rwanda 
  • Saint Martin 
  • Samoa 
  • Seychelles 
  • Sierra Leone 
  • Solomon Islands 
  • South Africa 
  • South Sudan 
  • Sudan 
  • Tajikistan 
  • Timor-Leste 
  • Tonga 
  • Turkmenistan 
  • Turks and Caicos Islands 
  • Uganda 
  • Uruguay 
  • Vanuatu 
  • Venezuela 
  • Yemen 
  • Zimbabwe 

  • Please note we cannot guarantee the expected delivery windows estimated at checkout for these international deliveries. 

Free Ground Shipping (3-6 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 3-6 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

*Please note orders must be placed by 3pm PT on 12/16 to receive orders by Christmas Eve using this shipping method. 

Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be.

We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.

You will receive a confirmation email with tracking information when your order ships. In the event your order tracks as delivered but you have not received it within 1 business days from this update, please let us know — we’re here to help!  We can be reached at help@shanidarden.com or (424) 295-7139, Monday through Friday, 9 AM to 5 PM PST.
We ship orders via United States Postal Service (“USPS”) First-Class Mail Parcel + Delivery Confirmation, USPS Priority Mail Express, or USPS First-Class Mail International depending on your delivery location and selection at checkout.

Your order generally ships from Southern California within 3-5 business days after making your purchase.

The Deesse Professional LED Mask can take up to 1-3 weeks to ship.

Yes! Select Expedited Shipping at Checkout. 

Continental US - Excludes Alaska, Hawaii, Puerto Rico 

$8.50 Ground Shipping

$12.00 3-Day Shipping 

Alaska, Hawaii, Puerto Rico 

$15.00 2-Day Shipping 

International Shipping 

Ground Service varies by destination.

 

Shani Darden is proud to offer delivery services to 150+ countries across the globe. We offer delivery services across the United States (including Alaska, Hawaii, and U.S. Territories), international destinations and APO/FPO addresses.

Countries we do not offer delivery services include: 

  • American Samoa
  • Angola
  • Argentina
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Benin
  • Bermuda
  • Bolivia
  • Botswana
  • Cameroon
  • Cayman Islands
  • Chad
  • Congo
  • Cook Islands
  • Costa Rica
  • Cuba
  • Democratic Republic of the Congo
  • Dominican Republic
  • Ecuador
  • Fiji
  • French Polynesia
  • Gambia
  • Guatemala
  • Guinea
  • Guyana
  • Haiti
  • Honduras
  • Iraq
  • Jordan
  • Kirbati
  • Kyrgyzstan
  • Laos
  • Latvia
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mauritania
  • Mauritius
  • Mongolia
  • Myanmar
  • Panama
  • Papa New Guinea
  • Paraguay
  • Peru
  • Rwanda
  • Saint Martin
  • Samoa
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • South Africa
  • South Sudan
  • Sudan
  • Tajikistan
  • Timor-Leste
  • Tonga
  • Turkmenistan
  • Turks and Caicos Islands
  • Uganda
  • Uruguay
  • Vanuatu
  • Venezuela
  • Yemen
  • Zimbabwe

We’d hate to see you go, but you may cancel any time after your initial minimum commitment of (3) shipments. (For complete terms see “How does the Shani Darden Skin Care Subscription work?”) Once you’ve cancelled your subscription, your credit card information will be deleted and you will not receive any more orders.

In the event you want to cancel before the initial commitment of (3) shipments is met, you will only be charged for the difference between the regular priced product and full priced product.

If you need to cancel, please email us at help@shanidarden.com.

No need to worry about renewals — we’ve got you covered! Your subscription will remain active until you cancel.  We bill your credit card the fee stated at the time of purchase plus applicable tax and shipping based on the method you initially selected on your first order every one (1), two (2), three (3), four (4), five (5), or six (6) months depending on the frequency you selected when you enrolled in the subscription. 

 

Subscription orders will ship automatically until you cancel. By selecting subscribe and save, you are authorizing us to charge your card automatically for future orders at the frequency you’ve selected. Depending on the quantity and frequency the actual cost of each order will vary. For customer service or to cancel please email our team at help@shanidarden.com.

We want to offer you a convenient way to save on your favorite Shani Darden Skin Care product, up to $15! By selecting the Shani Darden Skin Care Subscription, you’ll enjoy a discount off each bottle! Simply sign up once, choose your shipping preference, and you will never have to worry about running out again.

We will send you one bottle of your preferred Shani Darden Skin Care product at your selected frequency from the date you subscribed and bill your credit card with no hassle to you. By signing up for this subscription, you are committed to a minimum of three (3) shipments, which is equal to three (3) individual payments each totaling the fee stated at purchase + shipping and taxes.

If you choose to cancel before the minimum (3) shipments, you will only be charged for the difference between the regular priced product and full priced product.

PLEASE NOTE: Changing the frequency of your subscription will NOT change your next shipment date. 

Please email all wholesale inquiries to sales@shanidarden.com.

Shani Darden Skin Care products are sold on shanidarden.com and at these retailers: Sephora.com, Sephora.ca, Cult Beauty, Gee Beauty, Net-A-Porter HK, Net-A-Porter UK, Net-A-Porter US, Niche Beauty