FAQS

  • Account
  • Additional Product Questions
  • Contact Us
  • Orders
  • Payment
  • Promotions
  • Retinol Reform Questions
  • Returns
  • Shipping
  • Subscription
  • Wholesale

You may checkout on www.shanidarden.com as a guest.

Edit your shipping address or payment method by updating your customer profile via your Shani Darden Skin Care Account or email customer service at help@shanidarden.com
When purchasing from Shani Darden Skin Care, you have the option to create an account or check out as a guest. A Shani Darden Skin Care Account allows you check your order status, order history, and manage your customer profile. If you would like to register for an account, as well as receive news and promotions, click here.
The airless pump on our Intensive Eye Renewal Cream helps increase the longevity of the formula by keeping it air tight and free from bacteria. We recommend priming the pump before using by lightly hitting the bottom of the bottle against your palm 5-7 times to release any air bubbles that may have formed inside. You can do this before you begin using the product, or if you think any air bubbles have formed after using the product. 
We only ship samples with a purchase while supplies last. We are unable to reship samples if they arrive damaged or missing.  
Once open Shani Darden Skin Care products last 12 months.
View the manual by clicking here.

No. Shani Darden Skin Care products are not tested on animals. We support alternative, cruelty-free methods of safety testing.

iS Clinical products are never tested on animals and do not use ingredients sourced from animals.

Control Corrective does not test any of its ingredients on animals and they are certified through the Coalition for Consumer Information on Cosmetics (CCIC).

Dr. Dennis Gross Skincare is cruelty-free and does not test on animals — and most are vegan.

We also carry iS Clinical, Control Corrective, Dr. Dennis Gross, Supergoop!, Deesse, Intraceuticals, NuFACE and more. Shop now!

 

 

Please email all media inquiries to press@shanidarden.com and a member of our team will contact you shortly. And for daily skin care tips, stay in touch with Shani via Twitter and Instagram.

If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost. 

If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com  
Due to our fast fulfillment processing, please reach out to help@shanidarden.com to change or cancel your order. We will make every effort to help make any modifications for your order, but we cannot guarantee that your order will be cancelled or modified.  
If an item has been discounted within 7 days after your purchase date, we’re happy to honor the price adjustment. For purchases made after the sale has ended, no price adjustment will be honored. 

Your credit card will be charged at the time you place your order.

We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We do not accept cash, personal checks, or money orders as payment. We offer Afterpay on domestic orders $175-$2000. Click here to learn more about Afterpay.

 

Free Cleansing Serum Deluxe Sample with Qualifying Subscription Order:

Shani Darden Skin Care is pleased to offer a free Deluxe Cleansing Serum with any purchase of $125 or more on www.shanidarden.com. Offer is valid for orders placed between 2/20/21 at 9:00 AM PST and 2/28/21 at 11:59 PM PST. Qualifying purchases include all products during the promotional period. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. Other exclusions or restrictions may apply.

Two free sachets with qualifying purchase:

Terms & Conditions: Customers must place a qualifying purchase on www.shanidarden.com and add two of the three available samples to their cart at checkout.  A free Shani Darden Texture Reform Serum Sachet, Oil-Free Moisturizer Sachet or Cleansing Serum Sachet (the “Incentive Items”) will be available at checkout for every qualifying order over $1.00 without accounting for tax or shipping and handling costs while supplies last. If the sachet is not added to the cart before the order is placed, Shani Darden Skin Care will not be responsible to reship any missing Sachets. Offer is valid for orders placed before 3/31/21, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return.

Free Deluxe Texture Reform Serum Sample When You Join Our Mailing List:

Terms & Conditions: A free Shani Darden Deluxe Texture Reform Serum Sample (the “Incentive Item”) will be added to the cart and available at checkout when a customer joins the Shani Darden mailing list. To redeem this offer, customers must place a qualifying purchase on www.shanidarden.com. Offer is valid for orders placed before 2/29/20, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return. 

Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 2/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

 

Content and information on this site are not a substitute for professional medical or healthcare advice, diagnosis, or treatment, and may not be used for such purposes. Always seek the advice of your physician or other qualified health expert with any questions you may have regarding a medical question, condition, or safety concern.
Retinol Reform SHOULD NOT be used when you are pregnant and/or breastfeeding. Please consult your physician to determine the best time to start or resume using Retinol Reform after having your baby.
Results will vary depending on your skin type and what you are using Retinol Reform to treat. For acne, you should notice your skin improving after a week and soon see a smoother surface with an increased glow. For reducing discolorations, it may take a few months to see spot lightening benefits. For wrinkles and fine lines, you may notice a visible difference anywhere from a week to a month after beginning use.
Shani believes wearing SPF every day is a must no matter the weather or the products you use. So, always apply sunscreen as part of your skin care routine. Find Shani’s favorite Sunscreens here. With Retinol Reform, stay mindful about this daily practice because retinol can increase your skin’s sensitivity to the sun. When cleansing your skin at night, do not use a scrub or anything abrasive before applying Retinol Reform. Then, follow the serum with your nighttime moisturizer.
You may apply a small amount of retinol under your eyes, being careful to avoid your lashes, eyelid, and lower lid margin. Because the skin surrounding your eyes can be very sensitive, you should start slow — one or two times per week — and build up the frequency of use to minimize possible irritation. Due to the skin's delicate nature, however, all skin types may not be able to handle this under-eye treatment. And, of course, don’t forget to use sunscreen regularly when using a retinol product!

After you cleanse, you may apply a toner like Daily Toning Essence before using retinol.

Shani formulated Retinol Reform for use on your face, neck, and décolletage.

Use Retinol Reform after you cleanse at night, then apply moisturizer if needed.

Shani recommends first using one to two pumps of Retinol Reform all over your entire face, neck, and décolletage one evening a week. Each week, add another day until you are eventually using the product as often as your skin can tolerate. If you have dry or sensitive skin, you may find that you can only use the serum two or three times per week until your skin can tolerate more frequent applications — adjusting to this may take longer than the first eight weeks of use. If you have oily skin, you may build up to daily use faster than other skin types. It's very important to build up slowly and only use Retinol Reform at night, so you don’t irritate your skin.
We want you to love your purchase from Shani Darden Skin Care. If you’re not 100% satisfied with a product and it’s eligible for return, you can start your return request here within 30 days of your order fulfillment date. Please note that all skin care devices, international orders and products where more than half of the product has been used are not eligible for return. 
Devices including the Déesse Pro LED mask, Nuface Trinity Pro, Lightstim for Acne or Wrinkles, Nion Opus Luxe and Dew & Go Microneedling Stamp are non-refundable and are not eligible for return.  
We do understand it may take a few tries to find out a product isn’t a perfect match for your skin. We do not accept returns or exchanges for any products where more than half of the product has been used. 
We are not responsible for personal damage to an item, if an item has been dropped, spilled, stolen, etc. We cannot accept for refund. 
If you purchase your Shani Darden Skin Care item from one of our authorized retailers, please contact them directly for assistance, we unfortunately are unable to refund or replace your item. 
We do not accept returns or exchanges on international orders and shipments.
You can expect to receive your refund within four weeks of shipping your package back to Shani Darden Skin Care. In many cases you will receive a refund sooner, but we estimate four (4) weeks to allow for the time required by return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund and issue it in the form of payment used to make your purchase once your return process is complete.
We hope you love the products as much as we do, but not to worry if you’d like a return. We’re happy to start the process for you. Just email us at help@shanidarden.com.
Unfortunately , due to the pandemic we currently are unable to offer shipping to APO/FPO.

If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost. 

If your order arrives damaged or if a product is leaking, please let us know within 7 days of delivery. Please send your order number and photos of the damage to help@shanidarden.com  

 The following countries have suspended all deliveries: 

APO/FPO addresses

  • Angola
  • Bermuda
  • Brunei
  • Central African Republic
  • Chad
  • Congo
  • Costa Rica
  • Cuba
  • French Guiana
  • French Polynesia
  • Gambia
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guyana
  • Laos
  • Latvia
  • Liberia
  • Martinique
  • Mauritius
  • Myanmar
  • Niger
  • Panama
  • Paraguay
  • Reunion (Bourbon)
  • Rwanda
  • Saint Martin
  • Seychelles
  • Sierra Leone
  • South Sudan
  • Tajikistan
  • Timor-Leste
  • Turkmenistan
  • Uganda
  • Uruguay
  • Western Samoa
  • Yemen
  • Zimbabwe

Suspension Due to Unavailability of Transportation.


        • Please note we cannot guarantee the expected delivery windows estimated at checkout for these international deliveries. 

        Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “7-10 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.

        *Please note orders must be placed by 3pm PT on 12/16 to receive orders by Christmas Eve using this shipping method. 

        Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be.

        We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.

        You will receive a confirmation email with tracking information when your order ships. In the event your order tracks as delivered but you have not received it within 1 business days from this update, please let us know — we’re here to help!  We can be reached at help@shanidarden.com or (424) 295-7139, Monday through Friday, 9 AM to 5 PM PST.
        We ship orders via UPS. International orders ship depending on your delivery location and selection at checkout.

        Your order generally ships from Southern California within 3-5 business days after making your purchase.

        The Deesse Professional LED Mask can take up to 1-3 weeks to ship.

        Yes! Select Expedited Shipping at Checkout. 

        Continental US - Excludes Alaska, Hawaii, Puerto Rico 

        $8.50 Ground Shipping

        $12.00 3-Day Shipping 

        Alaska, Hawaii, Puerto Rico 

        $15.00 2-Day Shipping 

        International Shipping 

        Ground Service varies by destination.

         

        Shani Darden is proud to offer delivery services to 150+ countries across the globe. We offer delivery services across the US (including Alaska, Hawaii, and Puerto Rico) and to most international locations.

        Countries we do not offer delivery services include: 

        • American Samoa
        • Argentina
        • Bahrain
        • Benin
        • Chad
        • Congo
        • Costa Rica
        • Cuba
        • French Guiana
        • Guadeloupe
        • Guatemala
        • Guinea
        • Laos
        • Latvia
        • Liberia
        • Libya
        • Madagascar
        • Martinique
        • Mauritius
        • Mongolia
        • Myanmar
        • Niger
        • Panama
        • Paraguay
        • Reunion (Bourbon)
        • Saint Martin
        • Samoa
        • Seychelles
        • Sierra Leone
        • South Sudan
        • Tajikistan
        • Timor-Leste
        • Turkmenistan
        • Uruguay
        • Western Samoa
        • Yemen

        We’d hate to see you go, but you may cancel any time after your initial minimum commitment of (2) shipments. (For complete terms see “How does the Shani Darden Skin Care Subscription work?”) Once you’ve cancelled your subscription, your credit card information will be deleted and you will not receive any more orders.

        In the event you want to cancel before the initial commitment of (2) shipments is met, you will only be charged for the difference between the regular priced product and full priced product.

        If you need to cancel, please email us at help@shanidarden.com.

        No need to worry about renewals — we’ve got you covered! Your subscription will remain active until you cancel.  We bill your credit card the fee stated at the time of purchase plus applicable tax and shipping based on the method you initially selected on your first order every one (1), two (2), three (3), four (4), five (5), or six (6) months depending on the frequency you selected when you enrolled in the subscription. 

         

        Subscription orders will ship automatically until you cancel. By selecting subscribe and save, you are authorizing us to charge your card automatically for future orders at the frequency you’ve selected. Depending on the quantity and frequency the actual cost of each order will vary. Shipping prices are dynamically recalculated for each recurring subscription order at the time of processing. If you live outside of the Continental USA you may experience higher or lower shipping prices for subsequent subscription orders after the first. For customer service or to cancel please email our team at help@shanidarden.com.

        We want to offer you a convenient way to save on your favorite Shani Darden Skin Care product, up to 10% off for each item. Some subscription items may exclude discounts. All discounts are visible on the product page and in cart when a subscription item is added. By selecting the Shani Darden Skin Care Subscription, you’ll enjoy a discount off each bottle! Simply sign up once, choose your shipping preference, and you will never have to worry about running out again.

        We will send you one bottle of your preferred Shani Darden Skin Care product at your selected frequency from the date you subscribed and bill your credit card with no hassle to you. By signing up for this subscription, you are committed to a minimum of two (2) shipments, which is equal to two (2) individual payments each totaling the fee stated at purchase + shipping and taxes.

        If you choose to cancel before the minimum (2) shipments, you may be charged for the difference between the regular priced product and full priced product.

        PLEASE NOTE: Changing the frequency of your subscription will NOT change your next shipment date. Please review all shipment dates and shipping frequencies in your customer portal by going to My Account > Manage My Subscription to view next shipment date and shipping frequency.

        Please email all wholesale inquiries to sales@shanidarden.com.

        Shani Darden Skin Care products are sold on shanidarden.com and at these retailers: Sephora.com, Sephora.ca, Cult Beauty, Gee Beauty, Net-A-Porter HK, Net-A-Porter UK, Net-A-Porter US, Niche Beauty