FAQS
Do I need an account to order products from Shani Darden Skin Care?
You may checkout on www.shanidarden.com as a guest.
How do I edit my shipping address or payment method?
What is My Account?
What can I do if my Intensive Eye Renewal Cream is not pumping out product?
Do you ship samples?
When will my product expire?
Are your products tested on animals?
No. Shani Darden Skin Care products are not tested on animals. We support alternative, cruelty-free methods of safety testing.
iS Clinical products are never tested on animals and do not use ingredients sourced from animals.
Control Corrective does not test any of its ingredients on animals and they are certified through the Coalition for Consumer Information on Cosmetics (CCIC).
Dr. Dennis Gross Skincare is cruelty-free and does not test on animals — and most are vegan.
What other brands do you carry?
We also carry iS Clinical, Control Corrective, Dr. Dennis Gross, Supergoop!, Deesse, Intraceuticals, NuFACE and more. Shop now!
What if my package is lost?
If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.
What if my order arrives damaged?
How can I change or cancel my order?
Do you offer price adjustments?
When will my card be charged?
Your credit card will be charged at the time you place your order.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We do not accept cash, personal checks, or money orders as payment. We offer Afterpay on domestic orders $175-$2000. Click here to learn more about Afterpay.
What are your promotional terms & conditions?
Free Cleansing Serum Deluxe Sample with Qualifying Subscription Order:
Shani Darden Skin Care is pleased to offer a free Deluxe Cleansing Serum with any purchase of $125 or more on www.shanidarden.com. Offer is valid for orders placed between 2/20/21 at 9:00 AM PST and 2/28/21 at 11:59 PM PST. Qualifying purchases include all products during the promotional period. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. Other exclusions or restrictions may apply.
Two free sachets with qualifying purchase:
Terms & Conditions: Customers must place a qualifying purchase on www.shanidarden.com and add two of the three available samples to their cart at checkout. A free Shani Darden Texture Reform Serum Sachet, Oil-Free Moisturizer Sachet or Cleansing Serum Sachet (the “Incentive Items”) will be available at checkout for every qualifying order over $1.00 without accounting for tax or shipping and handling costs while supplies last. If the sachet is not added to the cart before the order is placed, Shani Darden Skin Care will not be responsible to reship any missing Sachets. Offer is valid for orders placed before 3/31/21, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return.
Free Deluxe Texture Reform Serum Sample When You Join Our Mailing List:
Terms & Conditions: A free Shani Darden Deluxe Texture Reform Serum Sample (the “Incentive Item”) will be added to the cart and available at checkout when a customer joins the Shani Darden mailing list. To redeem this offer, customers must place a qualifying purchase on www.shanidarden.com. Offer is valid for orders placed before 2/29/20, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return.
Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 2/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.
Should I consult a doctor about skin care and retinol use?
If I’m pregnant and/or breastfeeding, can I use Retinol Reform?
When will I see Retinol Reform’s results?
What skin care products should I use in combination with Retinol Reform?
Can I apply Retinol Reform under my eyes?
Can I use toner before applying Retinol Reform?
After you cleanse, you may apply a toner like Daily Toning Essence before using retinol.
Where can I apply Retinol Reform?
Shani formulated Retinol Reform for use on your face, neck, and décolletage.
When should I apply Retinol Reform?
Use Retinol Reform after you cleanse at night, then apply moisturizer if needed.
How do I use Retinol Reform?
What is your product return policy?
Are skin care devices eligible for return?
What if I’ve already opened the product?
What if I’ve dropped or lost the product?
What if I purchased my product from another retailer?
What is your international return policy?
How long will my refund take?
How do I make a return?
Do you ship to APO/FPO addresses?
What if my package is lost?
If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.
What if my order arrives damaged?
What Countries Are Experiencing COVID-19 Delivery Delays?
The following countries have suspended all deliveries:
APO/FPO addresses
- Angola
- Bermuda
- Brunei
- Central African Republic
- Chad
- Congo
- Costa Rica
- Cuba
- French Guiana
- French Polynesia
- Gambia
- Guadeloupe
- Guatemala
- Guinea
- Guyana
- Laos
- Latvia
- Liberia
- Martinique
- Mauritius
- Myanmar
- Niger
- Panama
- Paraguay
- Reunion (Bourbon)
- Rwanda
- Saint Martin
- Seychelles
- Sierra Leone
- South Sudan
- Tajikistan
- Timor-Leste
- Turkmenistan
- Uganda
- Uruguay
- Western Samoa
- Yemen
- Zimbabwe
Suspension Due to Unavailability of Transportation.
- Please note we cannot guarantee the expected delivery windows estimated at checkout for these international deliveries.
What are your free domestic ground shipping terms & conditions?
Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $100, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $100 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “7-10 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.
*Please note orders must be placed by 3pm PT on 12/16 to receive orders by Christmas Eve using this shipping method.
Who pays for customs fees and taxes?
Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be.
We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.
How do I track my order?
How do orders ship?
How long does it take for my order to ship?
Your order generally ships from Southern California within 3-5 business days after making your purchase.
The Deesse Professional LED Mask can take up to 1-3 weeks to ship.
Do you offer expedited shipping?
Yes! Select Expedited Shipping at Checkout.
How much does shipping cost?
Continental US - Excludes Alaska, Hawaii, Puerto Rico
$8.50 Ground Shipping
$12.00 3-Day Shipping
Alaska, Hawaii, Puerto Rico
$15.00 2-Day Shipping
International Shipping
Ground Service varies by destination.
DO YOU SHIP INTERNATIONALLY?
Shani Darden is proud to offer delivery services to 150+ countries across the globe. We offer delivery services across the US (including Alaska, Hawaii, and Puerto Rico) and to most international locations.
Countries we do not offer delivery services include:
- American Samoa
- Argentina
- Bahrain
- Benin
- Chad
- Congo
- Costa Rica
- Cuba
- French Guiana
- Guadeloupe
- Guatemala
- Guinea
- Laos
- Latvia
- Liberia
- Libya
- Madagascar
- Martinique
- Mauritius
- Mongolia
- Myanmar
- Niger
- Panama
- Paraguay
- Reunion (Bourbon)
- Saint Martin
- Samoa
- Seychelles
- Sierra Leone
- South Sudan
- Tajikistan
- Timor-Leste
- Turkmenistan
- Uruguay
- Western Samoa
- Yemen
How do I cancel my Shani Darden Skin Care Subscription?
We’d hate to see you go, but you may cancel any time after your initial minimum commitment of (2) shipments. (For complete terms see “How does the Shani Darden Skin Care Subscription work?”) Once you’ve cancelled your subscription, your credit card information will be deleted and you will not receive any more orders.
In the event you want to cancel before the initial commitment of (2) shipments is met, you will only be charged for the difference between the regular priced product and full priced product.
If you need to cancel, please email us at help@shanidarden.com.
How do I renew my Shani Darden Skin Care subscription?
What are the subscription terms and conditions?
Subscription orders will ship automatically until you cancel. By selecting subscribe and save, you are authorizing us to charge your card automatically for future orders at the frequency you’ve selected. Depending on the quantity and frequency the actual cost of each order will vary. Shipping prices are dynamically recalculated for each recurring subscription order at the time of processing. If you live outside of the Continental USA you may experience higher or lower shipping prices for subsequent subscription orders after the first. For customer service or to cancel please email our team at help@shanidarden.com.
How does the Shani Darden Skin Care Subscription work?
We want to offer you a convenient way to save on your favorite Shani Darden Skin Care product, up to 10% off for each item. Some subscription items may exclude discounts. All discounts are visible on the product page and in cart when a subscription item is added. By selecting the Shani Darden Skin Care Subscription, you’ll enjoy a discount off each bottle! Simply sign up once, choose your shipping preference, and you will never have to worry about running out again.
We will send you one bottle of your preferred Shani Darden Skin Care product at your selected frequency from the date you subscribed and bill your credit card with no hassle to you. By signing up for this subscription, you are committed to a minimum of two (2) shipments, which is equal to two (2) individual payments each totaling the fee stated at purchase + shipping and taxes.
If you choose to cancel before the minimum (2) shipments, you may be charged for the difference between the regular priced product and full priced product.
PLEASE NOTE: Changing the frequency of your subscription will NOT change your next shipment date. Please review all shipment dates and shipping frequencies in your customer portal by going to My Account > Manage My Subscription to view next shipment date and shipping frequency.
May I sell Shani Darden Skin Care products in my salon, spa, or store?
Please email all wholesale inquiries to sales@shanidarden.com.